Be Confident on the Phone

The course is designed for everyone who needs to communicate in English at work by telephone, whether it’s internally or with a client.

• Master the principles and skills related to business phone calls.
• Overcome your fear of communicating over the phone in a foreign language.
• You will learn the correct phrases and expressions that will make your communication natural and professional.

Course content

• Key telephone phrases
• Sounding friendly and polite – formal and informal expressions
• Making appointments and arrangements by phone
• Conference calls
• Dealing with telephone problems

Price

All prices are per person, do not include VAT, and are valid when one client registers the set number of students for any course.