English for Sales and Customer Care

B1 and above

Course information

This course is for those who want to improve their spoken English and improve their self-presentation in business negotiations.

  • You will practice negotiation tactics.
  • You will learn how to argue appropriately.
  • You will learn about the cultural differences you should be aware of.
  • You will learn how to deal with crises.

Course content

  • How to formulate and express your opinion clearly
  • Improvement of internal and external communication
  • Skills for argumentation and convincing others
  • Soft skills for dealing with conflicts in the workplace


All prices are per person, do not include VAT, and are valid when one client registers the set number of students for any course.

3 250 Kč

1 – 5 registered students

2 275 Kč

6 – 15 registered students

1 300 Kč

16 and more registered students

Location - Prague:

James Cook Languages s.r.o. 
Na Florenci 2116/15 
110 00 Praha 1 

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