Be Confident on the Phone
B1 and above
The course is designed for everyone who needs to communicate in English at work by telephone, whether it’s internally or with a client.
- Master the principles and skills related to business phone calls.
- Overcome your fear of communicating over the phone in a foreign language.
- Correct phrases and expressions that will make your communication natural and elegant.
- Key telephone phrases
- Sounding friendly and polite – formal and informal expressions
- Making appointments and arrangements by phone
- Conference calls
- Dealing with telephone problems
- Practising and gaining feedback from the teacher
All prices are per person, do not include VAT, and are valid when one client registers the set number of students for any course.