Be Confident on the Phone

B1 and above

Course information

The course is designed for everyone who needs to communicate in English at work by telephone, whether it’s internally or with a client.

  • Master the principles and skills related to business phone calls.
  • Overcome your fear of communicating over the phone in a foreign language.
  • You will learn the correct phrases and expressions that will make your communication natural and professional.

Course content

  • Key telephone phrases
  • Sounding friendly and polite – formal and informal expressions
  • Making appointments and arrangements by phone
  • Conference calls
  • Dealing with telephone problems


All prices are per person, do not include VAT, and are valid when one client registers the set number of students for any course.

3 499 CZK
1 – 5  registered students

2 499 CZK
6 – 15  registered students

1 499 CZK
16 + registered students

Location - Prague:

James Cook Languages s.r.o. 
Na Florenci 2116/15 
110 00 Praha 1 

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